FAQfaq

What are the taxes

A1:

The Chinese Customs impose import duties on personal postal articles entering China. However, it is exempted for articles with import duties not more than RMB 50. The tax rates are 10%, 20%, 30% or 50%, depending on the product classification. Please refer to the Tax-Rate Table.

Who pays the Personal Postal Articles Tax

A2:

If the parcel is imported via Hong Kong, then the recipient will pay the tax upon receiving it. If the recipient refuses to pay, then the parcel can be returned to our Hong Kong Warehouse. On the other hand, if the parcel is handled by the Customs Bonded Warehouse in mainland China, then the merchant will have to pay the tax first before it can be released to the domestic express courier for delivery.

My e-Commerce company is foreign-registered (including Hong Kong), can I use Customs Bonded Warehouse

A3:

Please contact our salesperson to discuss whether you qualify.

My e-Commerce company is China-registered, can I use Customs Bonded Warehouse

A4:

Besides registering your company with the Chinese Customs, you must also have an active webstore (or a storefront in a 3rd-party online marketplace) and have actual sales transactions.

What do I need to do prior to import

A5:

If you are importing via Hong Kong, then you need to pre-pack the individual orders and consolidate them as a single freight to our Hong Kong Warehouse (or request us to collect at the airport/port). You also need to submit order information, such as addresses, to our system. We can help to translate addresses from English to Chinese as a paid service. On the other hand, if you are importing via China’s Customs Bonded Warehouse, then you need to pre-register your company and product(s) with the Chinese Customs. All submitted information must be true and valid. Please contact our salesperson if you are not sure what documents to submit.

Do I need to provide the recipient’s ID information

A6:

If you are importing via Hong Kong, then you do not need to provide the recipient’s ID information. On the other hand, if you import via Guangzhou/Shenzhen or if you use Customs Bonded Warehouse, then you must provide the recipient’s ID information.

What about returns/exchange services

A7:

Products that have left the Customs Bonded Warehouse cannot go back there again. However, you may arrange the returns to go to a designated address or a normal warehouse instead.